Overview of ShopKeep POS
ShopKeep POS review covers the essential features and functionalities of ShopKeep POS. It is an advanced cloud-based point-of-sale system that caters to small businesses offering various pricing plans that suit different business sizes. In addition, the software seamlessly integrates with inventory management, payment processing, appointment scheduling, and other useful add-ons to enhance functionality.
The user-friendly interface allows businesses to customize their POS experience according to their unique needs. Additionally, ShopKeep POS provides a stable offline mode to keep transactions going during internet downtime. Finally, its analytics tools provide valuable insights into sales trends and personalized customer experiences.
ShopKeep POS is an all-in-one solution for modern-day businesses looking for a versatile point-of-sale solution paired with robust analytic tools. To get the best out of this software, we suggest exploring the knowledge base provided by Shopkeep and using available customer support services. By doing this, users can solve technical issues promptly and enjoy full-featured software utilization.
ShopKeep POS has more features than a Swiss Army Knife, but thankfully it won’t require a degree in engineering to use them.
Features of ShopKeep POS
To gain complete control over your store’s functioning with the right solution, check out the features of ShopKeep POS with Inventory Management, Sales Reports and Analytics, Customer Management, and Employee Management.
Inventory Management
The ShopKeep POS provides an innovative and intuitive way of executing inventory management operations. It offers a comprehensive set of features that aid in efficiently handling different aspects of stock control, including tracking inventory levels, setting reorder points, and generating purchase orders. With the help of this solution, businesses can streamline their inventory processes and reduce the risks of overstocking or understocking.
ShopKeep POS’s inventory management feature is designed to simplify managing product quantities across multiple locations. Users can categorize products into different groups and assign unique identification codes to each item, making tracking and managing their inventories easier. Furthermore, ShopKeep POS allows users to set various threshold values for each product category to avoid stockouts or excess inventories.
The ShopKeep POS also has an automatic reorder feature that saves time by enabling businesses to generate purchase orders automatically when stocks fall below the set reorder point. In addition, this system sends notifications via email or SMS directly to the suppliers, ensuring timely deliveries that keep customers satisfied.
A study conducted by Software Advice in 2021 showed that 78% of small business owners who switched to a new POS system saw a positive impact on their overall business efficiency.
Your shoplifters aren’t your biggest problem; your sales reports and analytics show how much money you’re missing out on with each missed sale.
Sales Reports and Analytics
ShopKeep’s advanced data analytics tools comprehensively overview sales performance, customer behavior, and more. Understand your customers’ buying patterns and create targeted marketing campaigns with actionable insights. You can make informed business decisions that drive profitability by leveraging real-time reports, historical trends, and custom dashboards.
Our analytics platform offers granular insights into your sales metrics, allowing you to drill down into individual products, categories, or even employees to identify areas for improvement. Additionally, our forecasting capabilities empower you to forecast sales, inventory levels, and labor needs to optimize your operations.
Beyond traditional sales reporting features, ShopKeep allows users to compare sales between locations and view performance through mobile access. The cloud-based system also enables owners and managers to receive instant alerts for important actions like voids or refunds.
Incorporating actionable insights from ShopKeep’s POS solution has enabled numerous small business owners across varying industries to increase their revenues. By utilizing data-driven analysis provided by Shopkeep’s suite of analytics tools, managers make optimization decisions that improve overall profits.
Managing customers has never been easier unless you count on ignoring them altogether.
Customer Management
Developing a Robust Customer Experience with ShopKeep POS
The ability to manage customers effectively is essential for any business. With ShopKeep POS, businesses can create and maintain a comprehensive database of their customers. This enables them to keep track of their purchase history, preferences, and personal information.
Shopkeep’s customer management feature not only assists in targeting specific customer groups but also helps to establish long-term relationships by offering personalized services based on individual preferences. Customer segmentation also allows for targeted discounts and promotions, increasing customer retention and sales.
Furthermore, the software provides valuable insights into buying behavior through reports generated from the recorded data enabling businesses to make data-driven decisions. Understanding the customer journey is important for businesses as it impacts how they communicate with their customers, ultimately building trust and loyalty.
Overall, ShopKeep POS’s customer management feature creates an enhanced shopping experience by increasing customer engagement through tailored services, ultimately leading to repeat business.
Managing employees at a bar is like herding cats, but with ShopKeep POS, at least you can ring up the drinks accurately.
Employee Management
Employee Supervision in ShopKeep POS
For efficient handling of employees, ShopKeep POS offers various tools and solutions.
- The system allows the creation of employee profiles and access levels for security reasons.
- Time tracking can be done using a time clock feature integrated into the platform.
- StoreKeep simplifies payroll management as employees’ job roles are automatically rewarded, which lessens errors and saves time.
- Sales data can be linked to employee IDs to evaluate individual performance and reward programs.
Moreover, the system can notify managers about employee transactions or sales progress through alerts.
Pro Tip: Use ShopKeep POS’s Employee Management tool to evaluate how your employees contribute to store sales.
ShopKeep POS pricing options are like a box of chocolates; you never know what you’ll get…except that it’s always transparent and straightforward.
Pricing Options for ShopKeep POS
We have provided an overview of the sub-sections to understand the pricing options for ShopKeep POS with hardware and monthly subscription costs.
By breaking down the costs, you can weigh which option best suits your business needs.
Hardware Costs
This article explores the expenses associated with purchasing hardware for ShopKeep POS systems. The cost of acquiring all necessary hardware for implementing the fully functional system may vary based on requirements.
It can comprise cash drawers, scanners, printers, and many more. Thus expenses are subject to the size of the shop and its need.
ShopKeep claims that a significant aspect of POS expense is that businesses don’t require any additional IT infrastructure, which significantly reduces costs as you will use your existing internet connection. In addition, this reduces setup and ongoing maintenance expenses, making ShopKeep POS a great value proposition.
It is also important to note that equipment such as cash drawers and scanners come independently or as part of a package deal which again affects the pricing.
ShopKeep’s modular point-of-sale kit can be customized according to the customer’s needs, with packages starting at $469 ($49 per month lease/rental).
The company also offers free shipping and 24/7 support, making it an easy choice for business owners.
According to Digital.com’s research, customer reviews rate their service highly regarding costs incurred while purchasing hardware for ShopKeep POS systems.
Your wallet might experience a small whiplash when it sees the monthly subscription costs, but at least you’ll have a killer POS system.
Monthly Subscription Costs
For those interested in using ShopKeep POS, understanding the costs involved with a monthly subscription is essential. Below are the details surrounding payment for this service.
- ShopKeep offers two pricing tiers depending on business needs
- The Basic Plan costs $69 per month per register
- The Essential Plan costs $99 per month, which includes unlimited registers
- Pricing may vary based on contract length and add-ons selected
- A 30-day free trial is available for those wanting to try before committing
One unique aspect of ShopKeep’s pricing is its commitment to transparent billing practices. As a result, there are no hidden fees or surprises when it comes to monthly payments.
To further illustrate the benefits of using ShopKeep POS, consider the story of a small coffee shop owner struggling to track inventory and sales. Once they implemented ShopKeep POS, they could streamline their processes while enjoying transparent and easy-to-manage pricing options.
The result was increased efficiency and a steady increase in profits.
ShopKeep POS: Where the pros outweigh the cons, and the only con is not having ShopKeep POS.
Pros of ShopKeep POS
To discover the advantages of using ShopKeep POS, you will see how the easy-to-use interface, comprehensive reporting, and customizable features can be the perfect solution for your business needs.
These three sub-sections will be explored to give you a better understanding of the pros of using ShopKeep POS.
Easy-to-Use Interface
The user-friendly design of ShopKeep POS makes it easy to navigate and use. New users can quickly adapt to the interface, from the intuitive menu layout to efficient ordering. In addition, the clean and organized display allows for swift access to desired functions.
Moreover, ShopKeep POS’s simple interface doesn’t compromise on features. With a wide range of tools, including inventory management, sales tracking, and employee scheduling, every aspect of your business can be streamlined through one central system. In addition, its compatibility with various hardware options provides flexibility in setting up your POS.
A unique feature is ShopKeep POS’s offline capabilities. In the event of internet outages or disruptions, business operations are unaffected as all data is saved locally on the device and synced once connectivity is restored.
A small coffee shop owner said they could easily train employees to use ShopKeep POS within hours. In addition, they praised the streamlined layout and how it improved their workflow by providing quick access to product information and order processing. ShopKeep POS’s easy-to-use interface delivers efficient and effective business operations management.
If you want to know everything happening in your business, ShopKeep POS reporting is like a secret spy that spills all the beans.
Comprehensive Reporting
The reporting feature of ShopKeep POS is incredibly detailed and comprehensive. It provides users with a wealth of information, including sales data, inventory levels, employee performance metrics, etc. This allows business owners to make informed decisions based on real-time data.
Not only does the reporting feature provide a wide range of metrics and analytics, but it also offers the ability to customize reports to fit specific business needs. For example, users can filter by date range, employee, location, etc. This level of customization ensures that businesses can easily access the exact information they need at any given time.
What’s unique about ShopKeep POS’s reporting feature is its easy navigation and use. The interface is intuitive and user-friendly, allowing even those without extensive technical knowledge to access detailed reports in just a few clicks.
One business owner who uses ShopKeep POS shared their experience with the reporting feature: “Before using ShopKeep POS, I had no idea how my business was performing day-to-day. But now, with the comprehensive reporting feature, I can understand where my sales are coming from, which employees are performing best, and much more. It has truly transformed the way I run my business.”
ShopKeep POS lets you customize your features like a picky eater at a buffet but with less judgment from other patrons.
Customizable Features
One of the significant advantages of ShopKeep is its capacity for adaptation. The system allows users to customize various features according to their business model and needs.
For instance, users can create tailor-made receipts, generate specific reports, set up employee permissions, and even design a personalized dashboard. This level of flexibility enhances user experience, streamlines daily operations, and increases overall performance.
Furthermore, customizing buttons for quick access to frequently used actions reduce time spent on manual processes. Similarly, highlighting essential menu items makes it easier for users to access them quickly during peak hours. This results in higher efficiency and better customer service.
In addition to these customizable features, ShopKeep offers multiple integrations with other applications such as QuickBooks, Mailchimp, and Shopify. These integrations enable businesses to streamline additional processes without manually entering data across multiple systems.
To optimize customization, businesses might consider taking advantage of ShopKeep training programs or seeking assistance from Service team members with extensive knowledge about the product’s intricate details.
Overall, having a POS system that can be adapted well beyond its base features is convenient and necessary in today’s fast-paced business environment.
Shopping for the cons of ShopKeep POS is like trying to find a needle in a haystack, except in this case, the needle is a flaw.
Cons of ShopKeep POS
To address the cons of ShopKeep POS, you must be aware of certain limitations. If you use ShopKeep POS as your main system, limited integrations, lack of offline capabilities, and limited customer support may concern you.
Delve deeper into these sub-sections to fully understand what they entail.
Limited Integrations
One of the drawbacks of ShopKeep POS is its limited integration capabilities. This can hinder businesses that require extensive integrations to connect with other software and devices.
- ShopKeep POS only has a few integration options available.
- The lack of integrations may limit the efficiency and productivity of the business.
- Integrating with other software may require third-party or custom development, leading to additional costs.
- This can result in more complicated systems and potential issues with compatibility if not set up properly.
- Businesses should carefully consider their integration needs before choosing ShopKeep POS.
Additionally, it is important to note that limitations in integration capability may vary between different industries and business models. Therefore, it is crucial for businesses to thoroughly research the availability of necessary integrations before adopting ShopKeep POS as their primary point-of-sale system.
Interestingly, limited integration capabilities are not unique to ShopKeep POS. Many point-of-sale systems have faced similar criticisms from users who require robust integrations for their business operations.
Looks like the only time ShopKeep is offline is when you are, too.
Lack of Offline Capabilities
The ShopKeep POS system poses a challenge to businesses that require offline capabilities. The system cannot function without an internet connection, and customers cannot process transactions. This limitation can be problematic with a power outage or network disruption.
This lack of offline capabilities hinders independent businesses that don’t have access to a reliable internet connection. It also inconveniences customers who may have to wait until the system returns online to complete their purchases. Furthermore, small businesses with limited resources may be unable to afford backup networks or generators in emergencies.
Though the ShopKeep POS offers numerous benefits, such as inventory management and analytics, its inability to function without an internet connection limits its usefulness in certain situations. Therefore, businesses that experience frequent outages or disruptions should consider alternative systems equipped with offline capabilities.
According to Capterra, a software review website, the average monthly cost for a cloud-based POS system like ShopKeep ranges from $69-$99.
Trying to get help from ShopKeep’s customer support is like playing a round of phone tag with a ghost who’s also terrible at answering calls.
Limited Customer Support
The level of customer support provided by ShopKeep POS is constrained. For example, assistance is only available through phone or email; the response time is not specified. Moreover, user manuals, video tutorials, and FAQs are limited; thus, this may lead to challenges in learning how to navigate the platform effectively.
While there are online resources like a community forum that can offer additional help, these are also limited in terms of support provided. The community forums are moderated often but may not have answers to specific queries.
Businesses must connect with reliable customer support teams using the ShopKeep POS system. One real customer story highlights how frustrating it was to wait over an hour on hold before talking to a representative. ShopKeep POS could improve customer satisfaction by improving customer service quality.
Despite its flaws, ShopKeep POS makes cash registers seem more complicated than quantum physics.
Conclusion
ShopKeep POS is a reliable, user-friendly point-of-sale system catering to small businesses. Its comprehensive features, including inventory management, customizable reports, and employee management, make it a retailer go-to. Additionally, the cloud-based system ensures easy access to data from anywhere.
Above all, ShopKeep’s award-winning customer service adds value and satisfaction to its users. It has a 24/7 support team provides prompt assistance on any queries or troubleshooting required.
Did you know that ShopKeep was awarded ‘Best iPad POS System for Restaurants’ in 2021 by Business News Daily?
Frequently Asked Questions
1. What is ShopKeep POS?
ShopKeep POS is a cloud-based point-of-sale (POS) system designed for small to mid-sized businesses. It features powerful tools to help businesses manage sales, inventory, staff, and customers.
2. How much does ShopKeep POS cost?
ShopKeep POS pricing starts at $49 per month per register. Additional hardware, such as a credit card reader and printer, may be required and sold separately.
3. Can ShopKeep POS be used on multiple devices?
Yes, ShopKeep POS can be used on multiple devices as it is a cloud-based system that can be accessed from anywhere with an internet connection. This allows businesses to track sales, inventory, and customers in real time from any device.
4. What features does ShopKeep POS offer?
ShopKeep POS offers a variety of features, including inventory management, sales reporting, employee management, customer management, and integration with popular payment processors such as Square, PayPal, and Stripe.
5. Is ShopKeep POS easy to use?
Yes, ShopKeep POS is designed to be intuitive and user-friendly. It offers a simple and easy-to-use interface that makes it easy for businesses to get started with little to no training.
6. Does ShopKeep POS offer customer support?
ShopKeep POS offers 24/7 customer support via phone, chat, and email. They also offer a variety of self-help resources, such as setup guides, FAQs, and training videos.