Nimble is a leading customer relationship management (CRM) software that allows businesses to manage customer interactions and sales processes more efficiently. With Nimble CRM, teams can easily collaborate on deals, get real-time insights into lead and customer behavior, and stay organized with contact details and follow-ups.
Nimble’s greatest advantage is its social media integration, allowing users to view their contacts’ social profiles and activities in one place. As a result, it can be a significant asset for businesses that rely heavily on social media for customer engagement and sales outreach.
Additionally, Nimble’s pricing is reasonable, with a range of options to fit businesses of all sizes and a free trial available.
However, some users have reported that the software can be slightly slow, and there have been complaints about the customer support experience.
Despite these minor drawbacks, Nimble CRM is an excellent choice for businesses looking for user-friendly, social media-integrated CRM software to streamline their sales and customer management processes.
Overview of Nimble CRM
Nimble CRM is a customer relationship management (CRM) system designed to help businesses manage their customer base. The system helps provide automated marketing services, team collaboration tools and reports to help businesses better understand their customers.
This review will take an in-depth look at the features and benefits of Nimble CRM.
What is Nimble CRM?
Nimble CRM is an all-in-one customer relationship management (CRM) tool designed for small and medium-sized businesses (SMBs) to help streamline their sales and marketing efforts.
Nimble CRM offers a range of features, such as contact management, social media integration, email integration, sales forecasting, and team collaboration tools. However, Nimble CRM’s main strength is consolidating customer data from multiple sources, including social media platforms, email providers, and calendar apps.
With Nimble CRM, businesses can easily manage customer interactions across multiple channels and gain valuable insights into customer behaviors and preferences. Nimble CRM is an intuitive and user-friendly platform, making it easy for users to get started. Additionally, Nimble CRM offers a free trial period to help businesses determine if it’s the right solution for them.
History of Nimble CRM
Nimble CRM is a customer relationship management software that helps businesses manage their sales, marketing, and customer service needs. The software was founded in 2009 by Jon Ferrara, a pioneer in customer relationship management. Ferrara was also the co-founder of GoldMine, one of the first CRM tools for businesses.
Nimble CRM is unique in integrating with various social media platforms, including LinkedIn, Twitter, and Facebook. This integration allows businesses to track customer interactions across multiple channels and gain deeper insights into customer behavior.
In addition to its social media capabilities, Nimble CRM offers features such as contact management, lead tracking, email marketing, and sales forecasting. The software also comes equipped with mobile apps for iOS and Android devices, making it easy for users to manage their data on the go.
Overall, Nimble CRM is a robust and versatile tool for businesses looking to streamline their customer relationship management process. With its social media integration and wide range of features, Nimble CRM is worth considering for businesses of all sizes.
Pro tip: Identify your specific needs and goals before selecting CRM software for your business. It will help you select the right tool that fits your business requirements.
Who is Nimble CRM Suitable for?
Nimble CRM is suitable for small and medium-sized businesses across various industries. This CRM tool provides unparalleled ease of use, affordability, and integration capability, making it an excellent choice for businesses prioritizing cost-effectiveness and streamlined customer relationship management.
Nimble CRM benefits businesses that engage with customers across multiple channels or have a significant social media presence. Its robust social listening and engagement features help businesses stay on top of their customer’s needs and concerns.
Additionally, businesses that rely heavily on email marketing can benefit from Nimble CRM’s email tracking and analytics features. Finally, Nimble CRM is also suitable for businesses needing a customizable CRM solution.
Overall, Nimble CRM is a great option for businesses looking for a user-friendly, cost-effective, and highly integrated CRM solution to help them build better customer relationships.
Features of Nimble CRM
Nimble CRM is a customer relationship manager to help businesses enhance customer engagement. It is an intuitive tool that provides users with contact management, lead scoring, and reporting features.
This section will detail the features that make Nimble CRM stand out.
Contact Management
Nimble CRM offers various features that make contact management a breeze. From managing contacts to tracking sales, Nimble CRM offers it all.
Some features of Nimble CRM are:
- Contact Management: Nimble CRM consolidates contact information from various sources and updates it automatically.
- Sales and Marketing Management: Nimble CRM tracks deals and sends email marketing campaigns.
- Social Media Integration: Nimble CRM integrates social media profiles and activities in a centralized platform.
- Task and Activity Management: Nimble CRM allows users to set tasks, assign them to team members, and track progress.
- Dashboard and Reporting: Nimble CRM provides visual and customizable dashboards and reports to track sales, engagement, and team activities.
- Mobile App: Nimble CRM offers a mobile app for Android and iOS devices for on-the-go access to contacts and deals.
Nimble CRM is an all-in-one solution for businesses looking to streamline their contact management, sales, and marketing efforts. Its simple and user-friendly interface makes it an ideal choice for small-medium businesses.
Social Media Integration
One of the standout features of Nimble CRM is its powerful social media integration capabilities, helping businesses streamline their marketing efforts and increase customer engagement. Some of the key features of NimbleCRM’s social media integration include the following:
- Access to real-time social media updates: NimbleCRM provides real-time updates on your customers’ social media activity, such as tweets, likes, and shares, allowing you to stay informed about your customers’ interests and engage with them promptly.
- Centralized social media dashboard: NimbleCRM’s dashboard enables you to manage all your social media activity in one place, saving you time and effort.
- Social listening and engagement: NimbleCRM lets you monitor and engage with your customers on social media, increasing brand awareness and customer satisfaction.
- Contact synchronization: NimbleCRM’s social media integration allows you to sync your social media contacts with your CRM, ensuring that your customer data is always up-to-date.
NimbleCRM’s social media integration is a game-changer for businesses that want to stay ahead of the curve in social media marketing.
Sales and Marketing Automation
Nimble CRM is a powerful sales and marketing automation tool designed to help businesses of all sizes streamline their customer relationship management processes. Its robust features make it an excellent choice for improving the efficiency of your sales and marketing teams.
Here are some key features of Nimble CRM:
- Contact Management: Nimble CRM offers an easy-to-use contact management system that helps you organize your contacts and interactions with them.
- Sales Pipeline Management: The software’s sales pipeline management function helps you keep track of leads, opportunities, and deals as they move through the sales process.
- Marketing Automation: Nimble CRM offers features that help businesses streamline their marketing efforts by creating targeted campaigns, tracking performance, and analyzing results.
- Social Media Integration: Nimble CRM offers social media integration features that allow businesses to monitor and engage with their audience on social media platforms directly from the software.
- Mobile App: Nimble CRM offers easy-to-use mobile apps for iOS and Android that enable you to stay connected and manage your CRM tasks on the go.
Pro Tip: Nimble CRM offers a 14-day free trial that lets you explore all its features before committing to a subscription.
Pricing and Plans
Nimble CRM offers users flexible pricing plans to fit their needs. The lowest starting cost of their service is $19.99 per month. It will allow you to manage up to two thousand contacts and send 500 emails monthly.
On the higher end, plans are available for teams needing more contacts and emails.
Let’s look at the pricing and plans Nimble CRM offers.
Price of Basic Plan
The Basic Plan for Nimble CRM starts at $19 per user monthly when billed annually, making it an affordable CRM solution for small and medium-sized businesses.
The Basic Plan includes all the essential features businesses need to organize and manage their contacts, sales, and marketing efforts. These features include:
- Unlimited contact management
- 1 GB of storage per user
- Shared team calendar
- Email tracking and analytics
- Sales pipeline management
- Social media integration
- Mobile access through the Nimble app
- Integrations with over 160 apps and services
The affordable pricing of Nimble CRM’s Basic Plan and its powerful features and integrations make it a great choice for businesses looking for an all-in-one CRM solution that won’t break the bank.
Price of Business Plan
Nimble CRM offers affordable pricing plans based on your specific business requirements.
The Nimble Business Plan costs USD 25 per user per month billed annually or USD 35 per user billed monthly.
Here are some of the features included in the Business Plan:
- Contact management
- Sales tracking and forecasting
- Task and event scheduling
- Email tracking and analytics
- Social media integration
- Customizable reporting
- API Access
Additionally, Nimble offers a free 14-day trial for the Business Plan, allowing you to test and evaluate the CRM’s capabilities and suitability for your business needs without any commitments.
Pro tip: If you sign up for the annual plan, you can save up to 28% on the total cost compared to the monthly plan.
Price of Enterprise Plan
The Enterprise Plan of Nimble CRM offers advanced features and customization options for bigger teams, and it comes with a higher price tag than the other plans.
The Enterprise Plan costs $35 per user/month (billed annually) or $49 per user/month (billed monthly). This plan includes team analytics, custom deal pipelines, unlimited data storage, and customized permissions and roles.
However, it’s essential to consider your team’s needs and budget before opting for the Enterprise Plan.
For example, suppose your team is relatively small or doesn’t require advanced customization options. In that case, you can save money by choosing the Nimble CRM Business Plan at $25 per user/month (billed annually) or $35 per user/month (billed monthly).
Pro Tip: It’s worth taking advantage of the 14-day free trial before committing to any plan to ensure that Nimble CRM meets your team’s needs.
Integrations
Nimble CRM is a customer relationship management (CRM) software created to help businesses manage customer data. One of the biggest advantages of Nimble CRM is its numerous integrations with popular third-party applications.
In this section, we’ll look at some of the core features of Nimble CRM and explore its integrations with popular services.
Integrations with Social Media Platforms
Nimble CRM offers integrations with various social media platforms, allowing you to manage your social media presence from one centralized platform easily.
Some of the popular social media platforms Nimble CRM integrates with are:
- Twitter: Nimble CRM allows you to track conversations, mentions, and hashtags, schedule posts, and send direct messages from the platform.
- LinkedIn: The integration enables you to manage connections, track conversations, and receive notifications directly in your Nimble account.
- Facebook: With Nimble CRM’s Facebook integration, you can manage your business page, view customer interactions, and respond to comments and messages.
- Instagram: Nimble CRM allows you to monitor and engage with your audience on Instagram by liking, commenting, and monitoring hashtag usage.
These integrations with social media platforms enable businesses to stay organized and efficiently manage their social media presence, helping them build stronger customer relationships.
Integrations with Email Marketing Services
Nimble CRM boasts integrations with top email marketing services, enabling users to streamline their sales and marketing efforts.
Some of the email marketing platforms that integrate with Nimble are:
- Mailchimp: Nimble synchronizes every contact in your Mailchimp account for greater data accuracy and organization. This integration allows for more targeted campaigns.
- Constant Contact: Nimble integrates with Constant Contact to provide tools for creating and sending emails, analyzing results, and automating follow-ups
- Campaign Monitor: With Nimble’s integration with Campaign Monitor, users can access a rich customer relationship management (CRM) platform to store complete subscriber data, including email interactions sent to their Nimble account.
These integrations with Nimble CRM and email marketing platforms allow businesses to improve client communication, send targeted emails, and close more deals.
Pros and Cons
Nimble CRM is an easy-to-use and comprehensive customer relationship management software. It helps you keep track of contacts and relationships. Additionally, it provides powerful marketing, sales, and social media tools.
Although Nimble CRM has many advantages, there are some downsides as well. Let’s examine the pros and cons of this CRM tool.
Pros of Nimble CRM
Nimble CRM is a popular customer relationship management software that offers several benefits to businesses, including:
- Centralized contact management: Nimble CRM allows users to store all customer data in one place and segment contacts based on different criteria, saving time and streamlining operations.
- Social media integration: The software integrates with social media platforms like Twitter and LinkedIn, enabling businesses to engage with customers and prospects through multiple channels.
- Sales pipeline management: Nimble CRM provides a visual sales pipeline that allows users to track deals, set deadlines, and move prospects through the sales funnel.
- User-friendly interface: With a simple, easy-to-use interface, Nimble CRM is accessible to all team members, regardless of technical proficiency.
However, there are also some cons to using Nimble CRM, including:
- Limited customization: Nimble CRM lacks extensive customization options, which may limit the software’s ability to meet the specific needs of certain businesses.
- No phone support: The software does not offer phone support, which may be inconvenient for some users who prefer to speak to a customer service representative.
Pro tip: Before committing to CRM software, it’s essential to weigh the pros and cons to determine if it’s the best fit for your business. Consider your specific needs and goals to find practical and efficient software.
Cons of Nimble CRM
As with any product or software, Nimble CRM has drawbacks and cons. However, weighing these cons against its benefits is important to determine if it fits your business needs correctly.
Here are some of the cons of Nimble CRM:
- Limited customization: While Nimble offers various features, there is limited scope for customizing the platform to suit your business needs.
- Integration challenges: Nimble CRM may not integrate smoothly with some third-party apps or tools, which can cause inconvenience and errors.
- Limited reporting capabilities: Nimble does not offer in-depth reporting or analytics features, which can limit your ability to track and analyze data effectively.
- Steep learning curve: Nimble can be daunting and complex for first-time users and may require some time to get accustomed to the platform.
However, Nimble CRM can be a valuable asset to your business if you value user-friendly features, affordable pricing, and time-saving automation. In addition, it offers seamless social media integration, team collaboration, and contact management to help streamline your workflows and boost productivity.
Pro tip: Evaluate your business needs and weigh the pros and cons of Nimble CRM against your other options to make an informed decision.
Customer Support and Resources
Nimble CRM delivers quality customer support and provides several helpful resources for users to reference. They have a robust Help Center featuring a knowledge base, a Community Forum, and a YouTube tutorial channel.
Additionally, they offer 24/7 live chat, email, and phone support to help users with their inquiries and issues. Let’s dive deeper into the customer support and resources Nimble CRM offers.
Support Options
Nimble CRM provides several support options to ensure you get the most out of their software, including customer support and valuable resources.
Customer support is available via email and phone, with a team of experts ready to help you navigate any issues you may encounter.
In addition, Nimble CRM offers a comprehensive knowledge base, with tutorials, frequently asked questions, and helpful guides designed to walk you through the software’s features and capabilities.
They also offer live demos and onboarding to get you started on the right foot and a community forum where users can share insights, best practices, and advice.
With these various support options, Nimble CRM aims to provide its customers with a seamless experience and ensure they successfully use their software.
Educational Resources
Nimble CRM offers a variety of educational resources to enhance customer support and empower users to get the most out of the software. These resources include:
- Nimble Academy: A comprehensive online learning platform offering users in-depth training and certification programs.
- Nimble Blog: A rich source of information and insights on the latest CRM and social selling developments.
- Nimble FAQs: A collection of frequently asked questions about the software, which provide quick and simple answers to common queries.
- Nimble Support Team: A dedicated and knowledgeable team of support agents available 24/7 to answer questions and help users troubleshoot issues.
Nimble’s educational resources make it easy for users to get started with the software and ensure that they stay up-to-date on the latest features and best practices.
Pro tip: Use Nimble Academy to become a Certified Professional and better understand the software’s capabilities.
Conclusion and Final Verdict
Nimble CRM is a versatile and efficient customer relationship management tool that can streamline sales and marketing processes. With its intuitive interface, user-friendly features, and affordable pricing, Nimble CRM is an ideal solution for small to mid-sized businesses.
Nimble CRM offers a range of useful features, including contact management, social media integration, and email marketing tools. In addition, it provides valuable insights into your customers’ behavior and preferences, helping you make informed decisions about your sales and marketing strategies.
In addition, Nimble CRM’s seamless integration with third-party apps like Mailchimp, Slack, and QuickBooks makes it a comprehensive and powerful tool for businesses looking to automate their workflows and boost productivity.
In conclusion, Nimble CRM is worth considering for businesses looking for a powerful yet affordable solution. Its features, ease of use, and customization options make it a great tool for streamlining your sales and marketing efforts.
Frequently Asked Questions
1. What is Nimble CRM?
Nimble CRM is a cloud-based Customer Relationship Management software designed to help businesses manage customer interactions, sales, and marketing activities. It is a comprehensive software offering various features to help businesses streamline their customer relationship management processes.
2. What are the core features of Nimble CRM?
The core features of Nimble CRM include contact management, lead management, social media management, email integration, task management, calendar integration, and sales pipeline management.
3. Can Nimble CRM integrate with other software?
Nimble CRM can integrate with other popular software such as G Suite, Office 365, Slack, and Mailchimp. It allows businesses to streamline their workflow and access all their tools from one place.
4. What is the pricing for Nimble CRM?
Nimble CRM has a range of pricing plans to suit different business needs. The plans range from $19/month to $99/month. Users also have a 14-day free trial to test the software before committing to a paid plan.
5. Is Nimble CRM mobile-friendly?
Nimble CRM is mobile-friendly and can be accessed from any device with an internet connection. In addition, the software has a mobile app for iOS and Android devices that allows users to access their Nimble account on the go.
6. What type of customer support does Nimble CRM offer?
Nimble CRM offers a range of customer support options, including email support, live chat support, phone support, and a knowledge base with helpful articles and tutorials to help users get the most out of the software.