SharpSpring CRM is an all-in-one marketing automation and customer management tool that can help businesses streamline their sales and marketing processes and generate more leads and revenue.
SharpSpring offers a wide range of features and benefits, including:
- Lead tracking and scoring
- Behavior-based automation
- Email marketing
- Lead nurturing
- Social media management
With SharpSpring, users can get a complete view of their prospects and customers, track their behavior across multiple channels, and engage with them at every step of the customer journey.
SharpSpring is also affordable and user-friendly, making it an excellent choice for small to medium-sized businesses. In addition, SharpSpring CRM is a powerful and versatile tool that can help businesses improve their sales and marketing performance and drive growth.
What is SharpSpring?
SharpSpring is a comprehensive customer relationship management (CRM) software designed to help businesses better manage customer relations, sales activities, marketing campaigns, and more. It is focused on automating marketing tasks, increasing sales efficiency, and integrating across multiple platforms.
In this review, we will take a closer look at all the features of SharpSpring and why it could be the perfect CRM for growing businesses.
Overview of SharpSpring features
SharpSpring is a powerful Sales and Marketing CRM that helps businesses of all sizes improve their lead generation, conversion, and customer retention strategies. Here are some of the key features of SharpSpring:
- VisitorID: This tool tracks website visitors via their IP address and provides important insights for lead generation and acquisition.
- Behavior-Based Email Automation: Users can create customized email campaigns based on customers’ behavioral triggers and actions.
- Dynamic Forms: With centrally-managed forms, businesses can improve the accuracy of their lead data and reduce form abandonment rates.
- Opportunity Management: SharpSpring’s robust Opportunity Management and Reporting tools allow businesses to track sales and marketing ROI based on campaign-specific metrics.
- Social Media Management: Clients can manage multiple social media accounts from one platform and track social engagement and growth over time.
Pro Tip: SharpSpring’s powerful, user-friendly platform can significantly improve a business’s marketing and sales efforts. With advanced features like VisitorID and Behavior-Based Email Automation, users can generate leads and conversion at an unprecedented rate.
How businesses can benefit from SharpSpring
SharpSpring is a cloud-based marketing automation platform designed for businesses to drive sales, increase revenue, and generate leads more effectively. It allows users to automate marketing tasks, track customer interactions, and measure ROI in real-time.
Some of the benefits of using SharpSpring include the following:
- Increased efficiency: SharpSpring automates repetitive marketing tasks such as email marketing, lead nurturing, and social media marketing, which helps businesses save time and improve their overall productivity.
- Improved lead generation: SharpSpring’s lead nurturing feature helps businesses to easily nurture leads and convert them into customers, increasing their sales and revenue.
- Real-time analytics: SharpSpring provides businesses with real-time analytics, allowing them to see how their marketing campaigns impact their bottom line and make data-driven decisions.
Pro tip: SharpSpring also offers a free trial, allowing businesses to try the platform before purchasing it.
SharpSpring Pricing and Plans
SharpSpring is an affordable and powerful CRM platform with a range of pricing plans suited to businesses of all sizes.
Their plans range from the Basic level, which is currently their most affordable, to their higher-tier Professional level. We will discuss each plan in more detail and compare SharpSpring’s plans to a few competitors.
Cost breakdown for each pricing plan
SharpSpring offers three pricing plans: “Contact Manager,” “Marketing Automation,” and “Agency.” Here is a breakdown of each pricing plan, its cost, and its features:
- Contact Manager: This plan costs $750 monthly, with an additional one-time onboarding fee of $1,800. It includes basic marketing automation tools, email marketing features, CRM, and lead scoring. This plan is best for small businesses with basic marketing needs.
- Marketing Automation: This plan starts at $1,250 monthly, with an additional one-time onboarding fee of $3,000. It includes all the features of the Contact Manager plan, plus advanced automation tools, leads nurturing, and behavior-based email automation. This plan is ideal for businesses seeking to automate their marketing campaigns.
- Agency: The Agency plan offers customized pricing based on your agency’s unique needs. It includes all the features of the Marketing Automation plan, plus a dedicated account manager and access to the SharpSpring API. This plan best suits marketing agencies and large-scale businesses with complex marketing needs.
Pro Tip: Evaluate your company’s marketing needs and budget to choose the right pricing plan for your business.
Which plan is suitable for your business size?
SharpSpring offers three pricing plans tailored to different business sizes and needs. Here are the details of each plan:
- “Basic” Plan – ideal for small businesses and startups. It includes basic CRM features, email marketing, and social media management. The pricing starts at $550/month.
- The “Pro” Plan is great for mid-sized companies requiring advanced reporting, sales automation, and custom workflows. This plan starts at $875/month.
- “Enterprise” Plan – designed for larger organizations that need a comprehensive marketing automation solution with advanced features like a dedicated account manager, custom API, and custom integrations. It is priced based on individual business needs and requirements.
By choosing the right SharpSpring plan, businesses can tailor their marketing automation strategy to their specific needs while keeping within their budget.
SharpSpring Integrations
SharpSpring is a popular CRM that allows you to integrate with several different services and tools. It can be beneficial to streamline your workflow and save time. In this section, we will look at the different integrations that SharpSpring offers and how they can be used to improve your business operations.
What integrations does SharpSpring offer?
SharpSpring offers many integrations to help businesses streamline their marketing and sales processes. Some of the key integrations that SharpSpring offers include:
- Zapier: This integration allows users to connect SharpSpring to thousands of other apps, including Gmail, Salesforce, and Mailchimp.
- Salesforce: This integration allows SharpSpring users to sync their Salesforce data with SharpSpring, including leads, contacts, and opportunities.
- Calendly: This integration allows businesses to schedule meetings with prospects and customers directly from SharpSpring, making it easier to manage calendars and appointment booking.
- Shopify: This integration enables SharpSpring users to connect Shopify with SharpSpring, sync subscriber data, and automate workflows.
- ManyChat: This integration allows marketers to connect ManyChat directly with SharpSpring, making managing Facebook Messenger conversations and other social media interactions easier.
With these integrations and many more, SharpSpring helps businesses to streamline their processes and improve their marketing automation capabilities.
Pro tip: Businesses should consider their unique needs and workflows when choosing which integrations to use with SharpSpring.
How to integrate SharpSpring with other marketing tools
SharpSpring is a powerful marketing automation tool integrated with various other marketing tools to streamline and optimize marketing campaigns.
Here’s how to integrate SharpSpring with some popular marketing tools:
- Zapier: Use Zapier to connect SharpSpring with over 3,000 apps, including social media platforms, Google services, and project management tools.
- Salesforce: Sync Salesforce with SharpSpring to enable lead and opportunity data transfer between the two platforms.
- Shopify: Integrate Shopify with SharpSpring to automate your e-commerce marketing campaigns and track customer behavior.
- Unbounce: Connect Unbounce with SharpSpring to capture leads and automate nurturing campaigns.
- Google Ads: Use SharpSpring’s integration with Google Ads to track campaign performance and measure ROI.
By integrating SharpSpring with other marketing tools, you can increase efficiency, improve data accuracy, and enhance the overall success of your marketing campaigns.
SharpSpring Implementation and Ease of Use
SharpSpring provides a comprehensive platform to integrate customer data and automate marketing efforts.
In addition, the platform offers easy implementation and a high user experience. In this section, we’ll look at SharpSpring’s key features, customer support offerings, and ease of use.
How to get started with SharpSpring
SharpSpring is a user-friendly marketing automation platform that enables businesses to drive more leads while saving time and resources. Here are the simple steps to get started with SharpSpring:
- Sign up for a free trial: Enter your basic details and start a 14-day free trial of SharpSpring.
- Set up your account: Follow the on-screen instructions to set up your account and add your team members.
- Integrate your data sources: Connect your CRM, social media, and other data sources to track your leads and conversions.
- Create your first campaign: Use the campaign builder to design and launch your first email or social media marketing campaign.
- Analyze your results: Use SharpSpring’s advanced analytics tools to track your results and optimize your campaigns.
With its intuitive interface and powerful features, SharpSpring is an excellent choice for businesses looking to streamline their marketing efforts and boost their sales.
Ease of use and user experience
SharpSpring’s implementation process is straightforward, and its intuitive user experience makes it a popular option for businesses that prioritize ease of use and user experience.
The platform provides users with customizable dashboards, a drag-and-drop visual email designer, and a comprehensive CRM system.
SharpSpring’s automation workflows are simple to set up and track, assisting businesses in streamlining their processes and boosting their productivity.
Its third-party integrations, such as native Salesforce and Zapier, enable users to connect SharpSpring with other business tools in their tech stack.
Overall, SharpSpring’s implementation and ease of use make it a user-friendly choice for small and mid-sized businesses looking for an efficient marketing automation platform.
Pro Tip: To get the most out of SharpSpring, take the time to set up its automation features and integrations to streamline your marketing and sales processes.
SharpSpring Customer Support
Customer support should be on your list when looking for the right customer relationship management (CRM) system. Not only does good customer support provide help when you need it, but it also gives insight into the quality of the product.
This review will look at the customer support offered by SharpSpring to help you decide if it is the right CRM for you.
What customer support options does SharpSpring offer?
SharpSpring takes pride in providing top-notch customer service to ensure the best user experience. The customer support options offered by SharpSpring include the following:
- Chat Support: Chat support is available during business hours and enables users to get quick responses to their queries.
- Phone Support: SharpSpring provides phone support to its users during business hours to offer quicker solutions and assistance.
- Email Support: Users can send their queries anytime over email to the dedicated support team, who promises a prompt response.
- Knowledgebase: SharpSpring also has a rich knowledgebase that provides tutorials, product documentation, frequently asked questions, and a user forum to address common issues and offer solutions.
Overall, SharpSpring’s comprehensive customer support options reflect the company’s commitment to providing the best possible user experience.
User reviews and experiences with SharpSpring support
When considering the SharpSpring CRM, user reviews and experiences with SharpSpring support are important to remember.
Customers have praised the company’s customer support team for being responsive, helpful, and knowledgeable in resolving technical issues.
Many users have also reported positive experiences with educational resources and community forums, which provide helpful tips and best practices for optimizing the platform’s functionality.
On the other hand, some users have reported longer wait times for support and occasional frustration with the platform’s user interface.
Ultimately, the experiences of SharpSpring users with the support team will depend on individual needs, preferences, and technical requirements. Therefore, it’s essential to consider various perspectives when evaluating the platform.
SharpSpring Pros and Cons
SharpSpring is a powerful and feature-packed CRM and marketing automation platform that has attracted many companies in recent years. The platform offers various features, such as automated lead nurturing, detailed segmentation, and a comprehensive email marketing suite.
Before you decide to switch over to SharpSpring, let us review the pros and cons of the CRM.
Advantages of SharpSpring as a CRM
SharpSpring is a feature-rich and cost-effective CRM that offers several advantages to small and mid-sized businesses. Advantages of SharpSpring as a CRM include:
- All-in-one platform: SharpSpring offers a comprehensive suite of marketing automation, CRM, and sales tools under one roof, streamlining your business processes and eliminating the need for multiple software tools.
- Affordable pricing: Compared to other CRMs, SharpSpring offers cost-effective pricing plans, making it accessible to small and mid-sized businesses with limited budgets.
- Lead tracking and scoring: SharpSpring’s proprietary lead-scoring system allows you to identify and nurture the most promising leads with targeted marketing campaigns.
- Robust analytics: SharpSpring provides real-time analytics and reporting, allowing you to track the performance of your marketing campaigns and optimize them for better results.
However, SharpSpring does have a few limitations, including a complex onboarding process and limited customer support options for non-enterprise customers.
Overall, SharpSpring is a great CRM option for businesses looking for an all-in-one marketing and sales solution at an affordable price point.
Limitations and drawbacks of using SharpSpring
SharpSpring is a popular marketing automation software that has numerous benefits for businesses. However, there are a few limitations and drawbacks that should be taken into consideration when using this platform.
Limitations:
- Steep learning curve: SharpSpring has a complex interface which can be challenging for new users to navigate.
- Limited in-house resources: SharpSpring does not have a team of designers or copywriters, which can limit the range of materials that can be created.
Drawbacks:
- Expensive pricing: SharpSpring’s pricing model can be costly for small businesses and startups.
- Technical glitches: Users may experience technical difficulties while using this platform, although SharpSpring’s support team is responsive to such issues.
- Time-consuming setup: Setting up SharpSpring can take a lot of time and effort, which can be a disadvantage for businesses looking for quick solutions.
In conclusion, businesses should weigh the advantages and disadvantages before considering SharpSpring as a CRM solution.
Conclusion
SharpSpring CRM is a powerful and easy-to-use platform for businesses to manage customer relationships. It provides useful features such as automation, reporting, and lead scoring. This review will discuss the features and benefits of using SharpSpring CRM and our conclusion on the platform.
Final thoughts on SharpSpring as a CRM
In conclusion, SharpSpring is a powerful CRM that offers a range of features for businesses of all sizes.
Some of the advantages of using SharpSpring include the following:
- Robust automation capabilities that streamline your marketing and sales processes.
- Customizable dashboards and reports that provide real-time insights into your sales pipeline and marketing campaigns.
- For enhanced functionality, seamless integration with third-party tools and platforms, such as Salesforce and Zapier.
While there may be some limitations to the platform, such as a steeper learning curve and occasional technical glitches, these can be easily overcome with the help of SharpSpring’s excellent customer support team.
To sum it up, if you’re looking for a comprehensive and affordable CRM solution, SharpSpring is worth considering.
Pro tip: To make the most of SharpSpring, learn all its features and functionalities, and leverage its automation capabilities to streamline your workflow.
Who is SharpSpring best suited for?
SharpSpring best suits small to midsize marketing agencies and businesses who want an all-in-one marketing automation platform that integrates seamlessly with their sales pipeline.
SharpSpring offers a range of marketing tools, from email marketing and social media management to analytics and lead generation, all in one platform.
This user-friendly and customizable CRM platform allows businesses to tailor their marketing campaigns to their needs and goals. It also offers robust integrations, with more than 700 third-party apps available.
With affordable pricing plans and a wide range of features, SharpSpring is an excellent option for businesses that want to streamline their marketing efforts and improve their ROI.
Frequently Asked Questions
What is SharpSpring CRM?
SharpSpring CRM is a Customer Relationship Management (CRM) software designed for small to medium-sized businesses. It offers a range of tools that help businesses manage the entire customer lifecycle, from lead generation to customer care.
What are some key features of SharpSpring CRM?
Some key features of SharpSpring CRM include lead scoring, marketing automation, sales forecasting, customer segmentation, social media management, and email marketing.
How much does SharpSpring CRM cost?
SharpSpring CRM starts at $550 monthly for up to 1,500 contacts, with additional pricing tiers available for larger contact lists. There are also discounts available for annual contracts.
Is SharpSpring CRM easy to use?
SharpSpring CRM offers a user-friendly interface and a range of training resources to help users get started quickly. Many users find it easy to use and appreciate its intuitive design.
How does SharpSpring CRM compare to other CRM software?
SharpSpring CRM offers a range of features and functionality that make it competitive with other leading CRM software options, such as HubSpot, Salesforce, and Zoho CRM. In addition, it is often praised for its affordability and ease of use.