Thryv CRM Review

Thryv CRM is a versatile customer relationship management software that aims to streamline business operations by offering a range of features.

These include appointment booking, invoicing, online payments, email and SMS marketing, social media management, and more. The software also offers a mobile app that allows users to access their accounts on the go.

One of the standout features of Thryv CRM is its user-friendly interface, which allows business owners to quickly and easily navigate the software. Additionally, Thryv CRM offers robust customer support, including live chat, phone, and email support.

However, some users have reported occasional issues with the platform’s stability, while others have criticized Thryv CRM’s pricing structure.

Overall, Thryv CRM is a solid choice for small business owners looking for an all-in-one solution to manage their operations.

Overview of Thryv CRM

Thryv CRM is customer relationship management software that provides businesses with a comprehensive suite of automation tools and features to help them manage customer contacts and relationships.

It allows users to easily create, manage, and track customer interactions, leads, campaigns, and tasks. It also includes powerful analytics tools to help businesses make better decisions.

Let’s look at an overview of what Thryv CRM has to offer.

Introduction to Thryv CRM and its features

Thryv CRM is an all-in-one customer relationship management (CRM) tool designed for small businesses. It offers a range of features to help businesses manage their customer interactions more efficiently and improve their overall customer experience. Some of the key features of Thryv CRM include the following:

1. Contact management: Thryv allows businesses to keep track of all their customer contact details, including their name, email address, phone number, and more.
2. Online scheduling: The software allows businesses to set up their online appointment scheduling system, making it easy for customers to book appointments at any time, from anywhere.
3. Reputation management: Thryv enables businesses to monitor and respond to their online reviews across multiple platforms, including Google, Facebook, and Yelp.
4. Invoicing and payment processing: Thryv provides businesses with an invoicing tool, making it easy to create and send invoices and process payments.
5. Social media management: The software allows businesses to manage their social media accounts, schedule posts, and track their engagement.

Pro Tip: Thryv CRM also offers a mobile app, allowing businesses to manage customers and appointments.

Thryv CRM pricing options

Thryv CRM offers two pricing options for its users- Monthly and Annual billing.

• Monthly billing costs $39/month, which includes access to all features, unlimited customer records, secure data backup, and customer support.
• Annual billing costs $29/month, billed annually at $348. This plan includes all the features of the monthly plan but saves you almost $120 per year.

Thryv CRM offers a user-friendly interface and a range of features, including appointment scheduling, invoicing, payment processing, customer communication, and social media management.

The platform is ideal for small business owners looking to streamline their operations and improve customer experience. Whether you’re a solopreneur or a small team, Thryv CRM offers a robust set of tools that can help you grow your business.

Pro tip: Sign up for the annual billing to save money without compromising on features.

Thryv CRM onboarding process

The Thryv CRM onboarding process is a streamlined and user-friendly way to start with Thryv CRM. Thryv CRM aims to help small businesses manage customer interactions and streamline operations. Here’s an overview of the Thryv CRM onboarding process:

1. Sign up for Thryv CRM, and choose the best plan for your business needs.
2. Once you sign up, Thryv CRM will guide you through the setup process, asking you to enter basic business information, such as your business hours, services, and contact details.
3. After the basic setup, you can start adding your contacts and leads to Thryv CRM and organizing them into categories that make sense for your business.
4. During onboarding, you can access Thryv CRM’s customer support team, who can help you with any questions or issues.

Thryv CRM is an all-in-one solution that can help small businesses manage their customer interactions and streamline their operations, and it is worth considering.

Thryv CRM Features

Thryv CRM is one of the most comprehensive customer relationship management (CRM) solutions available today. It offers powerful features to manage sales, marketing, and customer service processes.

This article will provide a comprehensive review of the features offered by Thryv CRM and what makes it a great choice for businesses looking for a comprehensive CRM solution.

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with customers and potential customers. It involves using technology to organize, analyze, and improve customer relationships and experiences.

Thryv CRM is a popular CRM software that offers a variety of features to help businesses manage their customer relationships effectively.

Here are some of the key features:

• Customer database management: Thryv CRM provides a centralized database where businesses can store and manage customer information, including contact details, purchase history, preferences, and interactions.
• Communication tools: Thryv CRM offers various communication tools, such as email marketing, text messaging, and appointment scheduling, to help businesses stay in touch with customers and build relationships.
• Analytics and reporting: Thryv CRM provides analytics and reporting tools to track customer behavior, measure campaign performance, and identify opportunities for growth and improvement.

Thryv CRM is a comprehensive solution that can help businesses streamline customer relationship management processes and improve customer experiences.

Pro Tip: Invest in CRM software that aligns well with your business goals and requirements to get the most out of it.

Managing customer data and communications in Thryv CRM

Thryv CRM is an all-in-one customer relationship management tool that helps you manage customer data and communications through its advanced features.

Here are some of the Thryv CRM features that help you manage customer data and communications:

• Contact management: Thryv allows you to store all customer information in one place, including contact details, purchase history, and communication history.
• Appointment scheduling: You can use the Thryv calendar to schedule appointments and reminders, helping you stay organized and on top of your customer interactions.
• Email and text messaging: With Thryv, you can send emails and SMS messages to customers from within the platform, creating a seamless communication process.
• Online reviews: Thryv helps you manage your online reputation by monitoring and responding to reviews on major review platforms.
• Social media management: Thryv lets you manage all your social media accounts in one place, allowing you to engage with customers and generate leads.

With Thryv CRM, you can streamline your customer management process and increase efficiency, helping you grow your business.

Tracking customer interaction history in Thryv CRM

Thryv’s CRM lets you track customer interaction history, making it easy to understand customer behavior and preferences.

Here are the key features of Thryv CRM:

• A Comprehensive Dashboard: Thryv’s dashboard displays customer interaction history, including calls, emails, SMS, and invoices.
• Advanced Filtering: You can sort customer interaction logs by date, type of interaction, or customer name.
• Email Tracking: Thryv CRM tracks email open rates, click-through rates, and bounce rates.
• SMS Tracking: You can view sent, delivered, and failed SMS messages, along with opt-in and opt-out information.
• Invoice Tracking: You can track invoices, including client information, due dates, and payments received.

With Thryv’s intuitive interface, tracking your customer’s interaction history becomes a breeze.

Online Scheduling and Payments

One of the key features of Thryv CRM is its online scheduling and payment capabilities, designed to make it easier for small business owners to manage their operations.

With Thryv CRM, businesses can set up online booking pages that allow clients to schedule appointments at their convenience. Clients can access the booking page through the business’s website, social media pages, or custom links.

Businesses can also accept payments online through Thryv’s payment processing system. It allows clients to pay for services or products directly through the booking page, eliminating the need for manual invoicing or payment collection.

The platform also offers automated appointment reminders and follow-ups, customizable intake forms, and streamlined communication tools, further simplifying the scheduling and payment process for businesses and clients.

Pro Tip: Thryv CRM is useful for small business owners looking to streamline their operations and increase efficiency.

Integrating Thryv CRM with appointment scheduling and payment processing

Integrating Thryv CRM with appointment scheduling and payment processing provides business owners a seamless and efficient workflow management system. Thryv CRM offers several features that make it an ideal choice for small business owners.

• Appointment scheduling: Thryv CRM’s appointment scheduling feature allows business owners to schedule, reschedule or cancel appointments in real time. It also sends automated appointment reminders to clients to reduce no-shows.
• Payment processing: Thryv CRM’s payment processing feature enables businesses to accept payments directly through invoices. It also allows businesses to set up recurring payments, send payment reminders, and record transactions.
• Integration: By integrating Thryv CRM with appointment scheduling and payment processing, businesses can streamline their workflow, reduce administrative tasks and provide better customer service. With Thryv CRM, business owners can manage all aspects of their business from a single platform.

Pro Tip: Thryv CRM’s mobile app allows you to manage your business on the go.

Managing and accepting online payments through Thryv CRM

Thryv CRM offers a user-friendly feature allowing small business owners to manage and accept online payments seamlessly. With Thryv, you can easily create and send digital invoices to clients, set up recurring payments, and track payment statuses.

Additionally, Thryv integrates with various payment gateways, including Stripe, PayPal, and Square, allowing you to choose the best payment method for you and your customers.

Thryv’s payment processing rates are competitive, with a 2.9% + $0.30 per transaction fee for major credit cards. You can also offer customers the option to pay via ACH bank transfers, which incur a minimal fee of $0.99.

Thryv’s payment management feature is a valuable tool for small business owners seeking to streamline payment processes and improve cash flow.

Social Media Management

Thryv CRM is a powerful tool for social media management, allowing businesses to streamline their social media efforts across multiple platforms from one easy-to-use dashboard.

With Thryv CRM, you can:

• Monitor your social media activity on Facebook, Twitter, and Instagram in one place.
• Schedule and publish posts to multiple platforms at once with a button click.
• Responding to comments and messages from one central inbox saves time and improves communication.
• Track your social media performance with detailed analytics, including engagement rates, reach, and more.

With its user-friendly interface and comprehensive features, Thryv CRM is a reliable solution for social media management that can help businesses save time and improve engagement with their audience.

Overview of Thryv CRM’s social media management features

Thryv CRM’s social media management features are an essential platform aspect that can help small businesses improve their online presence, engage with their audience, and ultimately boost their bottom line.

Some of the features of Thryv CRM include the following:

• Posting and scheduling content across multiple platforms, including Facebook, Twitter, LinkedIn, and Instagram.
• Monitoring mentions and interactions on each platform to promptly respond to and engage with customers.
• Analytics to track social media performance, including followers, likes, shares, and engagement rates.
• Reputation management tools to track and respond to reviews from any platform.
• Automatic content suggestions based on your industry and audience.

These features help small businesses save time and resources while maximizing their social media reach, building customer relationships, and establishing a strong online presence.

Social media scheduling and content creation in Thryv CRM

Thryv CRM offers a highly efficient social media scheduling and content creation tool that enables you to manage all your social media accounts from one platform, saving you time and effort.

Here are some features of the Thryv CRM social media tool:

• Content Library: Thryv CRM’s content library provides users with an extensive collection of pre-made social media posts and high-resolution images.
• Content Scheduler: This feature lets you schedule posts in advance and ensures that your content is published consistently across all your social media accounts.
• Customizable Templates: Thryv CRM offers a range of custom templates that allow you to create visually appealing and engaging posts in minutes.
• Social Media Analytics: With this feature, you can track and analyze your social media performance by assessing important metrics such as likes, comments, shares, and engagement rates.

Thryv CRM is an all-in-one CRM solution that offers many features, including appointment scheduling, invoicing, email marketing, and social media management tools, making it a highly sought-after software for small businesses.

Benefits of Using Thryv CRM

Thryv CRM is a powerful business tool to streamline operations and increase efficiency. It is an all-in-one CRM solution that can be used to manage customer relationships, automate workflows, and track analytics.

Let’s look at the benefits of using Thryv CRM to help you make an informed decision.

Streamlined communication across all business operations

Thryv CRM offers streamlined communication across all business operations, benefiting small businesses.

Here are some of the top benefits of using Thryv CRM:

1. Enhanced Customer Communication: Thryv CRM enables businesses to communicate with their customers via a single dashboard, providing a unified view of all customer interactions across different channels.
2. Efficient Scheduling and Appointment Reminders: Thryv’s scheduling feature simplifies the booking process for businesses and sends automated reminders and notifications to customers, reducing no-shows and last-minute cancellations.
3. Simplified Payment Processing: Businesses can easily manage their payment processes through Thryv, which allows for online payment acceptance, invoicing, billing, receipt printing, and bookkeeping.
4. Time-Saving Automation: Thryv’s automation features reduce the need for manual data entry, freeing up time for businesses to focus on other important tasks.

By offering a range of capabilities under a single platform, Thryv CRM makes it easy for businesses to streamline their operations, save time and increase productivity.

Increased efficiency through automation of processes

Thryv CRM is an all-in-one business management tool that helps automate repetitive tasks and streamline communication, resulting in greater efficiency and productivity for small businesses.

Here are the benefits of using Thryv CRM:

• Automate workflow: Thryv CRM automates repetitive tasks such as appointment reminders, email marketing campaigns, and invoicing, reducing the time and effort required.
• Centralized communication: Thryv CRM consolidates communication channels such as email, text messaging, and social media, making it easier to communicate with customers from a single platform.
• Manage tasks: Thryv CRM allows you to manage tasks, such as scheduling appointments, tracking leads, and monitoring customer feedback, in one place.
• Easy invoicing: Thryv CRM makes invoicing easy with customizable templates, automatic payment reminders, and the ability to accept online payments.
• Improved customer experience: By automating and streamlining business processes, Thryv CRM allows small businesses to provide a better customer experience, increasing customer loyalty and retention.

Thryv CRM is a valuable tool for small businesses looking to increase efficiency and profitability.

Enhanced customer experience through personalized interactions

Enhanced customer experience through personalized interactions is one of the primary benefits of using Thryv CRM. This powerful tool allows businesses to manage customer data, streamline communication, and automate marketing campaigns.

Here are some specific ways that Thryv CRM can improve customer experience:

• Personalized Communication: Thryv CRM allows businesses to personalize customer communication based on purchase history, behavioral patterns, and demographic data.
• Improved Customer Retention: By providing personalized interactions, Thryv CRM can help businesses improve customer retention and loyalty, which is critical for long-term success.
• Automated Marketing Campaigns: Thryv CRM allows businesses to create and automate targeted marketing campaigns based on customer data, which can help drive sales and improve customer experience.
• Simplified Booking and Scheduling: Thryv CRM includes a booking and scheduling feature that lets customers easily book appointments and communicate with businesses via text or email.

Overall, Thryv CRM offers a comprehensive solution for businesses looking to improve customer experience and streamline operations.

Thryv CRM Integrations

Thryv CRM offers a simple, streamlined solution for managing contacts, customer data, and other sales-related information. In addition, it is capable of an even deeper level of integration with other web applications and programs, allowing users to manage vital customer information quickly and easily.

In this section, we’ll review Thryv CRM’s integrations and provide insights on how to get the most out of them.

Third-party software integrations available with Thryv CRM

Thryv CRM is a powerful tool designed to help small businesses manage their operations more efficiently, and it offers several third-party software integrations to optimize your experience.

Here are some of the top integrations available with Thryv CRM:

• QuickBooks: This integration allows you to seamlessly synchronize your invoicing, payments, and financial data with Thryv CRM, streamlining your bookkeeping process.
• Mailchimp: Thryv CRM integrates with Mailchimp to help you create custom email campaigns and automate follow-ups, ensuring that customer communication remains consistent.
• Google Calendar: This integration helps you stay organized and on top of your schedule, allowing you to manage your appointments and tasks efficiently.
• Facebook: Thryv CRM’s integration with Facebook allows you to advertise and market your business on this popular social media platform, helping you expand your reach and target your desired audience.
• Zapier: Thryv CRM’s Zapier integration enables you to connect to over 2,000 other tools and applications, providing even more flexibility and customization options.

With these integrations, Thryv CRM can help you streamline your business operations, save time and money, and grow your business.

Overview of Thryv Marketplace for additional integrations

Thryv Marketplace is a platform that offers additional integrations to Thryv CRM, providing more options for managing and growing your business. In addition, it offers various tools and services that can be used to integrate your current business processes into your Thryv workflow.

These integrations can help streamline your operations, increase efficiency, and provide a more cohesive experience for your customers.

Some of the available integrations include:

• Payment processing
• Marketing automation
• Appointment scheduling
• Online reputation management

The Thryv Marketplace also offers easy-to-use APIs that allow developers to integrate their custom applications or services. Thryv Marketplace can be accessed within the Thryv CRM platform, making it easy to use and manage your integrations.

With Thryv Marketplace, you can customize your Thryv CRM experience to suit your business needs and goals better.

Thryv CRM Customer Support

Thryv CRM offers customers a comprehensive customer support system that helps users get the most out of their software. This support system is designed to answer common user questions quickly and accurately.

It also allows customers to schedule calls with customer service representatives easily and offers 24/7 support. Let’s look deeper at Thryv CRM customer support and what it can offer.

Overview of Thryv CRM customer support options

Thryv CRM provides various customer support options to ensure customers have a seamless experience while using their software.

Here is an overview of Thryv CRM’s customer support options:

• Phone support: You can call their customer support team from Monday to Friday during business hours.
• Email support: You can submit a support ticket or email their support team, and they will respond within 24 hours.
• Live chat: Thryv CRM offers live chat support on their website during business hours.
• Knowledge base: Their knowledge base is a great resource for self-help, where you can find answers to commonly asked questions or watch video tutorials.
• Remote assistance: If you need technical assistance, Thryv CRM can access your system remotely to resolve the issue quickly.

Thryv CRM’s customer support options are comprehensive and ensure that you have access to help whenever you need it.

Pro tip: Before reaching out for help, take a moment to check their knowledge base for guidance on common issues.

Thryv CRM knowledge base and training resources

Thryv CRM offers users a comprehensive knowledge base and training resources to enhance their experience and understanding of the product.

Thryv’s knowledge base provides users with guides and articles covering different aspects of the product. The knowledge base covers everything from setting up your account to exploring the different features. With step-by-step instructions and visual aids, Thryv’s knowledge base is an excellent resource for beginners and advanced users.

Thryv also offers training resources in the form of webinars and one-on-one training sessions.

These resources help users get the most out of Thryv by showing them how to use the product effectively and efficiently. So whether you’re looking to streamline your processes or increase your revenue, Thryv’s training resources can help.

Overall, Thryv CRM’s knowledge base and training resources are valuable assets for users looking to maximize their experience with the product.

Personalized support from Thryv CRM experts

Thryv CRM offers personalized support from their team of experts to help their customers get the most out of the software.

Thryv CRM provides various support channels, including phone, chat, email, and a dedicated help center. In addition, their team of experts is available to answer any questions and provide guidance on using and leveraging the software to drive business growth.

They also offer personalized one-on-one training sessions to give customers a more in-depth understanding of the software and how it can work for their unique business needs.

With their commitment to exceptional customer service, Thryv CRM ensures their customers are fully supported and set up for success.

Frequently Asked Questions

1. What is Thryv CRM?

Thryv CRM is a software platform designed to help small businesses manage their customer relationships. It provides tools for managing customer information, scheduling appointments, sending automated communications, and more.

2. Is Thryv CRM easy to use?

Yes, Thryv CRM is designed to be user-friendly and easy to navigate. In addition, the platform is intuitive and can be customized to fit the unique needs of your business.

3. What are the benefits of using Thryv CRM?

Some benefits of using Thryv CRM include improved customer communication, increased efficiency and productivity, easier appointment scheduling, and more effective marketing campaigns.

4. Can Thryv CRM be integrated with other software?

Yes, Thryv CRM can be integrated with various other software and applications. For example, the platform integrates with popular applications like Google Calendar, QuickBooks, and more.

5. How much does Thryv CRM cost?

Thryv CRM offers several pricing plans to fit the needs of different businesses. Pricing starts at $39/month and goes up to $299/month for advanced features and support.

6. Is Thryv CRM secure?

Yes, Thryv CRM takes security and data privacy very seriously. The platform uses SSL encryption to secure data transmitted between your computer and its servers, and they regularly update their security protocols to ensure the safety of your data.